All the items that you have in your shopping cart appear in your order during checkout. If you do not want to order all the items, simply edit your shopping cart before clicking “Checkout.” When you click “Submit Order” we will then verify your credit card and the amount of your order will be billed to your credit card.
For more information on placing an order, including online payments, please see our Online Payments information under Terms & Conditions.
Canceling an order
If you would like to cancel or change an order that you’ve just placed, please email firstname.lastname@example.org within 24 hours. We’ll do everything we can to accommodate your request, however items that have already shipped cannot be cancelled.
PISIDIA accepts the following payment methods:
We do not accept:
– Personal cheques
– Direct deposit
To keep your PISIDIA purchase looking its best, we recommend wiping it with oil-free makeup/baby/glass wipes. For more stubborn stains try 99% IPA and your PISIDIA cover bag. We recommend storing your bag in the PISIDIA cover bag when not in use.
Returns & exchanges
We do not refund or exchange purchases if you change your mind. In the event an item is proven faulty we will offer a repair service. Faulty items must be returned at the customer’s expense to the original point of purchase (i.e the boutique you bought it from, or to our online store). If the item is proven faulty, and beyond repairable, we will replace the item.
Generally, PISIDIA will only accept an item as being faulty if there is a fault in the construction of the product. General ‘wear and tear’ is not considered to be a fault of the product.
Purchases made through the PISIDIA website must be returned within 14 days and with receipt or proof of purchase. If you have an item you believe to be faulty, please contact our Customer Service for further information and return address.
Please note, any item destroyed, lost or damaged by third parties (i.e the customer or shipping) is not eligible for refund, replacement or credit.
PISIDIA.com.au ships worldwide, with the exclusion of the following countries: Germany, Austria and Switzerland. To purchase PISIDIA from within those countries, please visit www.pisidia.de
PISIDIA.com.au offers $15 flat rate shipping Australia wide and $30 flat rate shipping worldwide.
For more information, please read our Shipping information under Terms & Conditions.